Chances are you think you’re a good listener.  Most people's appraisal of their listening abilities is much like their assessment of their driving skills, in that the great bulk of adults think they’re above average. In our experience, most people think good listening comes down to...

When it comes to writing, there are always going to be DOs and DONTs – but some are more, shall we say, fatal than others. Read These Questions And Answer Them Truthfully With A Simple YES or NO: 1. Do you use unnecessary and redundant expressions in...