You can’t have a business without having clients and unfortunately, where there are clients, there are also ‘difficult’ clients. You can please some of the people some of the time but not all of the people all of the time. Every business that provides a service will...
Chances are you think you’re a good listener. Most people's appraisal of their listening abilities is much like their assessment of their driving skills, in that the great bulk of adults think they’re above average. In our experience, most people think good listening comes down to...