Shirley Taylor

Shirley Taylor is a popular keynote speaker and communication skills trainer. She delivers motivational and success keynotes like ‘Rock Your Role In Our High-Tech World’ and ‘Grow Your Business By Connecting Your Dots’. She is author of 12 books, including Model Business Letters, Emails and Other Business Documents seventh edition, which has been translated into 16 languages and sold over half a million copies worldwide.

Shirley is a high-energy and high-content speaker who engages with audiences quickly, and shows them how the strategies she teaches can easily be applied both personally and in the workplace. Her aim is to educate, inspire, inform and motivate individuals and teams to make a difference in the workplace and to communicate and lead with heart. Shirley was President of Asia Professional Speakers Singapore, and currently serves as 2017-18 President of the Global Speakers Federation.

Check out Shirley's popular signature business writing programme.

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In any office environment, skillful organisation provides the strong foundations of any working day. If you work in a secretarial or administrative role, your employers expect you to manage not just your own workload efficiently, but also be familiar with the workload of the people around you.

What can you do, though, when you really want to stand out from the crowd? Of course it makes a difference whether you have spoken with the person before, perhaps on the phone or by email, but for our purposes today, let’s assume you’ve never met these people before.

For any communication to be complete and effective, of course the words you use (whether oral or written) need to be chosen carefully. But remember, communication is two-way – we've got to learn to be good listeners too!

When it comes to writing, there are always going to be DOs and DONTs – but some are more, shall we say, fatal than others. Read These Questions And Answer Them Truthfully With A Simple YES or NO: 1. Do you use unnecessary and redundant expressions in...