Robot or human? You’ll be shocked!

Robot or human? You'll be shocked!

Image caption: Only 1 of these portraits are human, 5 of them are AI generated.

International speaker, bestselling author and Business English expert, Shirley Taylor shares her first encounters of Artificial Intelligence by email.


If you’ve seen any of my articles recently, you’ll know I love sharing my passion about the importance of our writing skills, particularly in emails. You may remember my recent article “Don’t be a robot. Make a human difference.” Well, something happened recently that made me think I may have to eat my words.

A friend I haven’t spoken to for ages, Gina Romero (CEO of virtual assistant matching site, Connected Women Jobs) reached out to me on Facebook messenger saying she would love a Zoom chat to discuss a potential collaboration. She said her assistant Clara would be in touch to schedule this. Here’s the email I received:

I replied to Clara, and very quickly received this response:

Closer to the meeting time, I realised I’d double-booked myself, so I wrote to Clara apologising and suggesting some alternative dates. Clara’s instant reply was:

When I eventually spoke to Gina, she shocked me when she told me that Clara is a robotI’m rarely speechless, but this knocked me for six. My email conversations with Clara have continued, and I’ve shared the threads with some friends. None of us would ever guess she was not a real person.

So let’s face reality. This is just another example to show that AI is not just the future. It is here and now! Clara’s emails sound just like a real human. In fact, Clara’s emails are better than many emails I read from real humans.

Clara’s emails are simple, brief and friendly. Her language is natural and conversational. She uses short, clear sentences and everyday words. In her emails, I can hear the human voice, and I can feel the human touch. 

This doesn’t worry me at all. But it might worry you. If you or your colleagues are still using outdated, long-winded jargon, passive voice and redundant phrases, there’s a lot we can learn from Clara.

So much for me saying, “Don’t write like a robot. Make a human difference”. I think I need to turn that around. Perhaps my job now is to teach people how to write like robots?

Clara’s emails make a real human difference. What about yours?

Editor’s note: The featured portrait images in this article except for the top right picture of the lady with the purple lighting, are AI generated images and not photos of real humans.?

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Shirley Taylor

Shirley Taylor is a popular keynote speaker and communication skills trainer. She delivers motivational and success keynotes like ‘Rock Your Role In Our High-Tech World’ and ‘Grow Your Business By Connecting Your Dots’. She is author of 12 books, including Model Business Letters, Emails and Other Business Documents seventh edition, which has been translated into 16 languages and sold over half a million copies worldwide.

Shirley is a high-energy and high-content speaker who engages with audiences quickly, and shows them how the strategies she teaches can easily be applied both personally and in the workplace. Her aim is to educate, inspire, inform and motivate individuals and teams to make a difference in the workplace and to communicate and lead with heart. Shirley was President of Asia Professional Speakers Singapore, and currently serves as 2017-18 President of the Global Speakers Federation.

Check out Shirley's popular signature business writing programme.

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